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Damages and Shortages
If you receive a package that has been damaged, you can refuse the package or give us a call at 1-800-475-5902 and we will file a claim with the carrier. In all cases, the carrier is responsible for safe delivery of merchandise. Be sure to keep all original packaging. Any damage or shortage must be reported within 3 business days.
Shipping and Handling
All shipping charges are estimated at checkout. We do our best provide accurate shipping costs, but occasionally due to size, weight and hazardous material restrictions shipping costs may differ from the estimates given online. Some items are subject to additional oversize charges. Shipping and handling rates are subject to change without notice and are calculated by size, weight and box count. All shipping charges are to be paid by the customer.
Additional Charges When Applicable:
- Address Correction: $15.00
- Out of box fee: $10.00
- Insurance (Declared Value): $1.00 per $100 of value; minimum $3.00
- Additional Handling Fee: $10.00
- C.O.D. (money order only): $12.50
Shipping Times
Please allow 2 business days for your order to ship. Most orders are shipped Fedex Ground unless an item is too large and must be shipped motor freight. Fedex home delivery operates Tuesday through Saturday. Fedex delivers to business addresses Monday through Friday. There is an additional charge for Saturday delivery on Overnight and 2nd Day packages.
No motor freight order will be shipped until the customer has approved the shipping price with a Sullivan Supply representative. Most Motor Freight Orders are shipped within 72 hours after shipping approval. When receiving a motor freight order, be sure to inspect the shipment for any damages prior to signing and if any damage is visible please note it on the paperwork and then sign.
Occasionally an item may be drop shipped from the manufacturer (custom items or larger items), which will require extra delivery time. Aerosols require standard Ground delivery only. All aerosols cannot be shipped via Next Day or 2nd Day delivery.
Returns
We understand that sometimes you might get something that you don’t like, doesn’t work, or just isn’t quite what you wanted. In order for us to properly handle your return, please follow these simple instructions :
- Call ahead for a return authorization number. All returns must be accompanied by a return authorization number.
- Ship merchandise back to us via FedEx or parcel post. (We are not responsible for lost or damaged packages.)
- Inside the package include your name, address, daytime phone number and the return authorization number and original receipt. We’ll handle it from there!
All returns must be made within 30 days of original invoice date and must be accompanied by receipt. Sullivan Supply does not refund freight for returned merchandise. Damages and shortages must be reported within three business days following delivery.
Can We Deliver Products to a Show for You?
Many of our Customers know us from the Show Circuits across the country. We attend as many shows as we possibly can—especially the majors.
If you will let us know in advance—we will be more than happy to deliver your products to the show.
-Call in Advance-
Be sure we are going to the show where you want to pick up your merchandise!
Allow us plenty of time to get your order loaded along with our show merchandise.
**Pre-orders must be paid in advance. **Offer applies to retail customers ONLY.
Damaged Shipments
There are occasions when merchandise is damaged during shipment. Before signing for a shipment, inspect all packages for damage. If you receive a package that you think has been damaged, DO NOT sign for the package. In all cases, the carrier is responsible for safe delivery of merchandise. For damages on FedEx packages, be sure to keep the shipping container and all contents, and arrange for a FedEx inspection. For motor freight damages, contact the delivering carrier to file a claim. Make sure any visible damage is noted by the carrier.
Sullivan Supply cannot file claims with the truck line for you. You must originate the claim if you accept a damaged or short shipment. Chances of recovery are slim without proper documentation on the freight bill. Follow the below instructions closely. When receiving a shipment, it is the customer’s responsibility to:
- Make sure that all goods, boxes, etc. are received as shown on the shipping records.
- Note on carrier’s delivery receipt and consignee’s copy of freight bill any visible damage (ex.: punctures, crushes, wetness, etc.) and have the carrier’s driver sign as proof of acceptance. You will need a copy of the signed freight bill to file a claim for damage.
- In the case of concealed damage, contact the delivering carrier at once for a concealed damage inspection. Keep all packing and shipping cartons.
Motor Freight Shipments
Safe delivery of freight is the responsibility of the carrier. Upon receipt of your shipment, it is the purchaser’s responsibility to be certain all goods; boxes, etc. are received as shown on the shipping records. Please note on the carrier’s delivery receipt and consignee’s copy of the freight bill if there is any visible damage to the shipment. For motor freight damages, you must contact the delivering carrier to file a claim.
Sullivan Supply cannot file claims with the truck lines for you. You must originate the claim if you accept a damage or short shipment.
Can i pick up an item at a show?
Check out our show schedule listed on our website to see if we are coming to a show near you, and give us a call at 1-800-475-5902 to place an order to be picked up at the show.
Does Sullivan Supply have a repair department?
We do repairs on clippers, blowers, and fans. We can also sharpen clipper blades. Simply send your item to:
Sullivan Supply, Inc.
35 Industrial Drive
Dunlap, IA 51529
Attention: Repairs
Be sure to include your name, address and telephone number on the inside of the package and we will give you a call when complete. Blade sharpening is $9.95 per set.
Does Sullivan Supply sell used or refurbished equipment?
Does Sullivan Supply sell used or refurbished equipment?