Damages and Shortages
If you receive a package that has been damaged, you can refuse the package or give us a call at 1-800-475-5902 and we will file a claim with the carrier. In all cases, the carrier is responsible for safe delivery of merchandise. Be sure to keep all original packaging. Any damage or shortage must be reported within 3 business days.
Shipping and Handling
All shipping charges are estimated at checkout. We do our best provide accurate shipping costs, but occasionally due to size, weight and hazardous material restrictions shipping costs may differ from the estimates given online. Some items are subject to additional oversize charges. Shipping and handling rates are subject to change without notice and are calculated by size, weight and box count. All shipping charges are to be paid by the customer.
Additional Charges When Applicable
|Out of box fee||$10.00|
|Insurance (Declared Value)||$1.00 per $100 of value; minimum $3.00|
|Additional Handling Fee||$10.00|
|C.O.D. (money order only)||$12.50|
Please allow 2 business days for your order to ship. Most orders are shipped Fedex Ground unless an item is too large and must be shipped motor freight. Fedex home delivery operates Tuesday through Saturday. Fedex delivers to business addresses Monday through Friday. There is an additional charge for Saturday delivery on Overnight and 2nd Day packages.
No motor freight order will be shipped until the customer has approved the shipping price with a Sullivan Supply representative. Most Motor Freight Orders are shipped within 72 hours after shipping approval. When receiving a motor freight order, be sure to inspect the shipment for any damages prior to signing and if any damage is visible please note it on the paperwork and then sign.
Occasionally an item may be drop shipped from the manufacturer (custom items or larger items), which will require extra delivery time. Aerosols require standard Ground delivery only. All aerosols cannot be shipped via Next Day or 2nd Day delivery.
Fedex Ground Service Map with Transit Times