We understand that sometimes you might get something that you don't like, doesn't work, or just isn't quite what you wanted. In order for us to properly handle your return, please follow these simple instructions.
1. Call ahead for a return authorization number. All returns must be accompanied by a return authorization number.
2. Ship merchandise back to us via UPS or parcel post. (We are not responsible for lost or damaged packages.)
3. Inside the package include your name, address, daytime phone number and the return authorization number and original receipt. We'll handle it from there!
All returns must be made within 30 days of original invoice date and must be accompanied by receipt. Sullivan Supply does not refund freight for returned merchandise.
Damages and shortages must be reported within three business days following delivery.
Can We Deliver Products to a Show for You?
Many of our Customers know us from the Show Circuits across the country. We attend as many shows as we possibly can—especially the majors.
If you will let us know in advance—we will be more than happy to deliver your products to the show.
-Call in Advance-
Be sure we are going to the show where you want to pick up your merchandise!
Allow us plenty of time to get your order loaded along with our show merchandise.
**Pre-orders must be paid in advance.
**Offer applies to retail customers ONLY.
There are occasions when merchandise is damaged during shipment. Before signing for a shipment, inspect all packages for damage. If you receive a package that you think has been damaged, DO NOT sign for the package. In all cases, the carrier is responsible for safe delivery of merchandise. For damages on UPS packages, be sure to keep the shipping container and all contents, and arrange for a UPS inspection. For motor freight damages, contact the delivering carrier to file a claim. Make sure any visible damage is noted by the carrier.
Sullivan Supply cannot file claims with the truck line for you. You must originate the claim if you accept a damaged or short shipment. Chances of recovery are slim without proper documentation on the freight bill. Follow the below instructions closely:
When receiving a shipment, it is the customer’s responsibility to:
1) Make sure that all goods, boxes, etc. are received as shown on the shipping records.
2) Note on carrier’s delivery receipt and consignee’s copy of freight bill any visible damage (ex.: punctures, crushes, wetness, etc.) and have the carrier’s driver sign as proof of acceptance. You will need a copy of the signed freight bill to file a claim for damage.
3) In the case of concealed damage, contact the delivering carrier at once for a concealed damage inspection. Keep all packing and shipping cartons.
MOTOR FREIGHT SHIPMENTS:
Safe delivery of freight is the responsibility of the carrier. Upon receipt of your shipment, it is the purchaser’s responsibility to be certain all goods; boxes, etc. are received as shown on the shipping records. Please note on the carrier’s delivery receipt and consignee’s copy of the freight bill if there is any visible damage to the shipment. For motor freight damages, you must contact the delivering carrier to file a claim.
Sullivan Supply cannot file claims with the truck lines for you. You must originate the claim if you accept a damage or short shipment.